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I am a college student and my prof gave me an access code for the wrong class and I was registered for the wrong online section in mind tap. When trying to fix the problem through Cengage, it was near impossible to find an customer support options and when I did find...
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1.2
#1103743
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The study tools doesn't work well, when you click the video, it does not work properly, sometimes the flashing of words are delayed and the tests in the Study tools are not working, the details are missing. When I did my homework, my grade did not register when I...
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1.0
#1103622
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I had to use cengage to order a book of one of my classes, she required the online copy. At first, cengage wouldn't even let me open the book although it had charged my card, I started a case and tried to call them multiple times. It was always either busy or closed...
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1.8
I didn't like
  • Service
  • Customer service
  • No support
#1102329
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Cengage Learning - Aplia

Cengage Learning
#1104708
1.0
Details
Won’t work called centagage number nobody answers failed my class I payed for because course code won’t work cannot even get refund this is the worst thing I ever bought
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Cengage Learning - Terrible I'm going to write bad reviews everywhere

Cengage Learning
#1102068
1.0
Details
Terrible I payed all that money and I can't use it again for the same class what a waste
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Cengage Learning - Resolved

Cengage Learning
#1101068
3.6
Details
I got wrong code, so technical support asked for proof of purchase. Upon faxing them my receipt they gave me right code needed for my class. Most people here contact customer service. You should be contacting technical support instead.
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Website

Cengage Learning Website Review

Cengage Learning
#1033668
1.0
Details
Has anyone been falsely accused by SAM Cenegage for Cheating? Looking to locate anyone else for possible Class Action Status. Found a flaw in how they report "Cheating" where it is actually a technology platform issue. This is very sad that they prey on college kids!
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Advertised vs Delivered
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Website
Well, it all starts with an introduction to music class that I am taking. I needed to get a copy of the book that came with the code to download the included listening music, so I decided to get the book straight from the source: Cengage. Big mistake. My first time...
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1.3
#1101976
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This site is absolutely terrible, it shuts down on me during my test, always gives me login problems and each time I have to record myself on this program it never works. I have sued multiple computers thinking it was mine but speaking with other people, they tell me...
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1.0
I didn't like
  • Website or the support
  • Staff
  • Software design
#1101889
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Website has technical difficulties that have effected my grade in class. Talked to cinguage employees in person and they knew very little, almost nothing, about the actual product and were watching tutorials on how to set up people's accounts. The did not answer any of...
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1.0
#1101674
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I bought an access code at least 3 weeks ago. Several days ago my account started saying that I need to buy an access code. I have been attempting to resolve the issue, but NOBODY will pick up the phone. The first time I called, I was on hold for FIFTY MINUTES and...
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Anonymous
db

I'm just going to chargeback cengage. Still haven't replied to my refund request that I made over three weeks ago.

#1101262
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Resolved

I ordered a text book for class a week and a half before classes started in the hopes of receiving my book in plenty of time. After the first week of my order being at the "order processing" stage I attempted to reach out to customer service, which was a joke. After...
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1.1
I didn't like
  • Slow response
  • Website does not work when its crucial
  • Service
#1100808
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I was hired on to a new school last minute and was happily surprised with boxes of new textbooks Earth2 for Eart Science. The text books said they came with online access for the students and instructor resources. 6 weeks into the semester long course and easily 30...
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1.0
#1099969
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Tell me what the difference is between "nickel(II) iodide" and "nickel (II) iodide" THE ANSWER IS A SPACE. OTHERWISE THEY ARE EXACTLY THE SAME AND WHY IS ADDING A SPACE WRONG. THERE WERE NEVER ANY SUCH *** RULES TAUGHT IN CHEMISTRY THAT YOU CANNOT HAVE A SPACE IN...
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#1099554
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