Julanne Lhe

Cengage Learning - Textbook Rental Review

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So i rented a book from here and when it was time to return it, I went to the email with the return label link in it, but the link would not work. It just took me to the home page and that was it. I called and nobody ever answers. I figured I'd call another time. Then I see that they wanted to charge me $260 for it being late, but the link never even worked and i had no service at all. So I called again, and a woman with the worst attitude answered me saying she can get me an extension for $30, but she would need to request it and call me back within 2 days. She never called and I only got an email saying the same thing she already told me, but literally nothing else like a link or anything to help me further. I tried calling again, and the computer said it'll be about 10 minutes. I waited for an hour and nobody answered, and I have other things to do so I gave up because it was *** me off. The website sucks. When I went to the link for extensions provided in the FAQ, it just took me back to my rentals page with no "extend" option like it said. I'm still trying to call at this very moment and its been 13 minutes and still no answer. *** this place do not buy anything from here. If I have to pay for this book because they cant do their job, I am going to cut someone. Stacey can suck it.
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Loss:
$260
Cons:
  • Lack of quality
  • Website does not work when its crucial
  • No customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

The worst website/application I have ever used

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Website has technical difficulties that have effected my grade in class. Talked to cinguage employees in person and they knew very little, almost nothing, about the actual product and were watching tutorials on how to set up people's accounts. The did not answer any of my questions and instead gave round about non-answer answers. The mind tap study tool is the least user friendly learning tool I have ever seen. You need to study it in order to use it. It looks like no one bother to hire a user interface designer because corporate wants to keep all of the textbook money on lock.
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Loss:
$200
Reason of review:
Damaged or defective

Preferred solution: Fix your ***

Anonymous

Horrible Service

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I dropped my class and I've been trying to get ahold of Cengage for the past week calling every day, multiple numbers, and they still just keep hanging up on me and telling me to call back later. Every time I try and "submit a case" the link sends me to a broken webpage that doesn't work whatsoever.

They are a scam and all they are trying to get is money from students without giving anything back. They are absolutely horrible and I would sooner cut off my arm then take a class that uses Cengage again in the future.

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Loss:
$93
Cons:
  • Product and the quality of learning it provided
  • Staff
  • Service
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I can confirm this. It's been over a week since I opened my case for refunding MindTap (didn't mean to purchase it) and nobody has even responded.

Anonymous

Customer Service is near impossible

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I am a college student and my prof gave me an access code for the wrong class and I was registered for the wrong online section in mind tap. When trying to fix the problem through Cengage, it was near impossible to find an customer support options and when I did find an email, emails were often not answered until 3-4 business days after I had sent them. For supposedly having 24/7 customer support, it is pretty much nonexistent. Its impossible to find a customer service number to call online and most of the time no one answers when called. I am very frustrated with this company considering I have been trying to fix the problem for over a week in a half and their has still been no progress. Its very frustrating as a college student who is paying over $100 for this technology and there is next to no customer support.
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Reason of review:
Poor customer service

Preferred solution: I would like a refund for my time and to be put in the right section of the class

Anonymous

Complete waste of money

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Forced to purchase their *** platform through my college. No customer service, no response form their customer service, no better functions than simply renting the book.

If you want to waste your money Cengage is the place to do it. They'll gladly take your money and never respond back to your questions. Don't take any course that requires Cengage. You can save hundreds by renting a text book instead of using their Mind Tap which is basically a digital rental of a book at 5x the cost of any other textbook rental company.

All the icons that should demonstrate how to perform tasks in your class are simply image icons that don't even work. Complete waste of time and money.

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Cons:
  • Price
  • Staff
  • Frustration
Reason of review:
Poor customer service
1 comment
Guest

I'm having the exact same problem right now. No response to issues.

Now I'm behind in my class. If I cant catch up and fail this class, I'm seriously am going to start seeking damages with the legal system. Report these guys to BBB if necessary. I hate these guys right now.

Their glitchy program is a pain. Some of the items are not even demonstrated properly.

When you copy the example it says you're wrong. I had specifics written down, but threw them away because I knew nobody gave a *** Very frustrating with these guys I agree 100%

Anonymous

Messy Uncooperative and Terrible

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I paid for a textbook and access code for Calculus 1 at my college's official bookstore. The access code is supposed to give me access to webassign to do my homework. Guess what? Invalid Code! First of all, they provide a support page that helps absolute ***. Just tells you if the code matches your textbook. My code doesn't even work so useless. Second, they tell you to make a support call. I have called numerous times, including at odd hours, but each time I am turned away. I am not even given the leeway of being put on-hold. I am straight rejected because the machine claims there are too many calls on the line. It claims to be a 24hour system, but calling even at midnight seems to be too 'busy'. The other option they give you is to make a case. Guess what? The link to do so doesn't work! Cengage is absolute trash and provides no customer support whatsoever. I can't even find a general basic contact email to use. I am so frustrated and have no one to vent it to or find support from. Trash!
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Cons:
  • No customer service
  • No support
  • Textbook price
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

Please shut this site down!

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This site is absolutely terrible, it shuts down on me during my test, always gives me login problems and each time I have to record myself on this program it never works. I have sued multiple computers thinking it was mine but speaking with other people, they tell me its just how terrible this website is. I have never been more disappointed with a program. Looking at all the reviews I have no idea how this site is still running. Very upset customer, if it were up to me I def would not be using you! Please have this site shut down, I have yet to see one good review.
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Loss:
$150
Cons:
  • Website or the support
  • Software design
  • Cengage leanring shuts down all the time
Reason of review:
Bad quality
Anonymous

Dissapointed student

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The study tools doesn't work well, when you click the video, it does not work properly, sometimes the flashing of words are delayed and the tests in the Study tools are not working, the details are missing. When I did my homework, my grade did not register when I logged back in, I did retake my homework because my grade was missing. They have a 24/7 Customer service according to the website, but when I called, I was on the line for almost an hour and my calls just keeps on coming back to the main menu. Very disappointed with this book and Cengage website. The book is expensive which I think because of the Cengage access which doesn't really work.
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Reason of review:
Bad quality
Anonymous

Unresponsive

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I was hired on to a new school last minute and was happily surprised with boxes of new textbooks Earth2 for Eart Science. The text books said they came with online access for the students and instructor resources. 6 weeks into the semester long course and easily 30 email requests for assistance and I have received no response; not even after emailing the sales rep that sold the books. The books without the online resources are little more than very expensive magizine (low) quality books. Super disappointed in the quality of the textbooks and the customer service is non-existent. In this day and age, without the online resources the books are a waste. Shilani is our schools sales rep.
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Reason of review:
Not as described/ advertised
Anonymous

Customer service is a JOKE!!!

I purchased access to MindTap on their website for my class starting next week. I was told by their customer service that I would get the course code from my professor and would then be able to access the site. Well here we are and I have a course code and a course link which are suppose to gain me access to the product that I PAID for, but low and behold, I can't access anything! I have now been on hold for over an hour, and that does not include the 2 times I was hung up on. This is the worst digital learning platform I have ever dealt with. Customer service is a joke.
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Anonymous

WORST SOFTWEAR EVER

This is *** being sold as software. I can not believe this is even on the market. You should save your money and buy a rock beat it into your computer and you would have a better experience then with this. Special thanks to Cengage learning for being the worst... If I have the opportunity to buy your products again I would rather burn my money then ever give it to you. Thanks for having your servers fail so often. My favorite is sitting on hold for hours to talk to people who have no clue how to fix problems. Don't worried I will tell every body I meet how great you have been!
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Reason of review:
Bad quality
Anonymous

TERRIBLE EXPERIENCE

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I have to purchase this *** program to go along with my schools management system and I absolutely think it is a WASTE of money. I have purchased the digital MindTap for my class but no where on the purchase does it give me an access code. There are no links that will open to allow me to connect my course and this MindTap thing. Absolute waste of money. Everything you can do with this your an do in the schools class management system. RIDICULOUS If I could give it -10 stars I would. Besides that I have been on hold for about an hour without any response. Unless of course you count the automated response that comes on to tell you BS!! SO MUCH FOR INSTANT ACCESS!!
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Reason of review:
Problem with delivery

Preferred solution: Full refund

Anonymous

Mindtap sucks

Bought mindtap and the app for my ipad for my government class. Went to take my first quizzes and couldn't take any of them because they aren't supported on my software. I now have 3 zeros, thanks cengage
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Anonymous

Aplia

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Won’t work called centagage number nobody answers failed my class I payed for because course code won’t work cannot even get refund this is the worst thing I ever bought
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Reason of review:
Poor customer service
Gates Mwz

Be Advised your grade is at stake

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I am currently taking an ITE class with my local community college. I walked in May but I am finishing up my degree with this last ITE course and I am having the worse time. For the first two assignments I noticed that everything I put in to be checked was wrong. This confused me because I have completed many Word documents for college. I spoke to a tutor about this and they gave me an understanding on this program. This program is TERRIBLE for a student especially an introductory student. I thought I was loosing my mind because of all the terrible grades I was double and triple checking everything I did and it STILL counted it wrong. I went to the tutor for my college and they corrected the assignment I failed with a 45 and they received a 65!!! I was blown away!!! The program provides a copy of what the end result should look like and it's not accurate. A small detail on 2-3 copies are inconsistent to what is correct for the program. Not to mention, I recently completed the lab assignment for Excel 3b and I went by direction down to the smallest detail and turned it in and I received a 4!!!! A 4!!!! Wow, wth is going on! So, I take it to the tutor the next morning and the tutor looks at my copy of the assignment and says, "The only thing I see wrong is you didn't include a title for the tab and the program didn't recognize that part of my assignment". First of all the directions didn't direct me to label the tab and the tab was already labeled! I WAS SO DONE WITH THIS PROGRAM, I LOST ALL HOPE OF UNDERSTANDING WHAT THE PROGRAM WANTS AND EXSPECTS!!!! I was ahead of schedule for my assignments so I gave up for 4 days. Then I send an email to my instructor telling her what the tutor said and her reply was, "that's very possible"!! What?!?!?! This is the same teacher that claims "SAM is used by millions of students worldwide each day and has yet to be proven wrong. Sorry." Now it's a different story..... I received a 4 for ALLLLLLLLL the work I completed! If that's the case than why does it say your getting separate points off for different things in the assignment????? I am definitely putting all this in the end of the semester review for this teacher. If you want a great understanding of Excel try Linuex. For want my tutor says it is the BEST and most accurate program. I want my money back and I plan on calling customer service....
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Loss:
$160
Cons:
  • Product and the quality of learning it provided
Reason of review:
Bad quality

Preferred solution: Full refund

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