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1.0
Details
The college course I am currently taking requires me to use this garbage, and it is just that, ABSOLUTE GARBAGE! It would not recognize my username and password so I had to contact tech support; all they wanted to do was reset my password. I had to reset it again...
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Review
#709714 Review #709714 is a subjective opinion of poster.
Cons
  • Fact that the school i attend did not have better sense
  • Frustration
  • Price
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
2.0
Details
Have you ever thought to yourself "I want to learn how to use a piece of software using a piece of software that was clearly designed by someone who has no experience beyond Microsoft word? This product is for you! Have you ever thought I really don't want to learn...
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Review
#706416 Review #706416 is a subjective opinion of poster.
Cons
  • I do not like the structure of this testing
  • Textbook price
  • Software design
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Software Design

Cengage Learning review in Charles Town, West Virginia: Horrible way to test people

1.7
Details
I use SAM for my computer class to test my computer skills for MS word, PP, access, excel, etc... The program testing screen locked up on me while it was loading after one of my questions, and then when i tried to restart it, the test screen was just white. I closed it out and tried to take my test again the test was locked out and unable to retake. SAM cant unlock the tests, only the professor of the class can. I talk tot he professor and they discuss with me about contacting sam user support. But this was a program glitch and now it seems like I cant take this test again.. Any how this idea of testing is a horrible horrible way to test a students knowledge on computers. If you accidentally click on the wrong spot on the screen, or move something wrong, you fail that question.. It sucks. Colleges need to get rid of this program for students for testing.
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Review
#706318 Review #706318 is a subjective opinion of poster.
Product
Cengage Learning Program
Cons
  • I do not like the structure of this testing
  • Not a good way to test a persons knowledge of computers
  • Its not forgiveable what so ever
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
Tags
  • Shepherd University

Cengage Learning Sam Platform Review

1.7
Details
By far one of the worst online learning tools ever. If you are lucky enougb to get SAM working it can take forever just to load the next question and ive also had it not save an exam after i was done taking it. I hope they go out of business. Total rip off.
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Review
#705532 Review #705532 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Where do I even start?? When I first signed up for my class I went out and found the e-book required for my class for $15 on amazon as a 6 month "rental". Sweet! Better then the $126 Cengage wanted to charge me. I thought all was well until my instructor told me that I...
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Review
#705242 Review #705242 is a subjective opinion of poster.
Cons
  • Service
  • Poor product
  • Textbook price
Reason of review
Poor customer service, horrible quality of product. This whole thing is setup to rip off students. It's absurd.
Preferred solution
Full refund
Hello My Name is Brittni k Williams Tuesday I Called the ed2go services to help me with my Private student loan Application one of Mr. Kelly's Manger got a attitude he told me that I haven't taken any of the Career Training classes or apply how can I get started with...
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Review
#705131 Review #705131 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
SAM, barely works and is one of the worst and most broken programs ive had the misfortune of interacting with, nothing works and if one click is out of place you will fail the question every time, any school looking to add this to your repertoire of resources, don't it...
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Review
#703859 Review #703859 is a subjective opinion of poster.
Product
Cengage Learning Program
Cons
  • Website accessibility
  • Service
  • Program price
Reason of review
Bad quality
Loss
$110
Preferred solution
make the program functional in its current state it shouldn't even be out of alpha
2.0
Details
I use Cengage for many of my college courses. However, two weeks ago I had to drop a class and I emailed Cengage about getting a refund on the textbook. I waited a week and received no response. I contacted them again this week and still no response. It would be nice...
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1 comment
Anonymous
#1039333

This is inaccurate toll free number: 800-354-9700

the return policy is based on where you bought your product.

If you bought it from Cengage Learning you can read the policy on-line. They do returns.

Review
#700862 Review #700862 is a subjective opinion of poster.
Product
Cengage Learning Textbook
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$125
Preferred solution
Full refund

Cengage Learning review in Kalamazoo, Michigan: One of the Worst Setups Ever

As a Computer Information Systems major with heavy knowledge of how to use the Internet, registering and giving an access code on CengageBrain was one of the most frustrating things I've ever had to experience for college. Their instructions weren't clear/specific and numerous problems arose. If you purchased an access code online and given it, they still request you provide the code for proof of purchase yet won't take it because you're not within the school's learning management system (bunch of bull in my opinion). Customer service was less helpful than the instructions given online. This stressed me out more than the class itself.
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Review
#700200 Review #700200 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$74
Preferred solution
Deliver product or service ordered
I'm a professor who wanted to use Aplia for on-line weekly problem sets. Although there have been some annoying technical issues since Cengage took over Aplia, the problem sets are quite good, and on balance I think it would be worthwhile for the students if the...
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Review
#698356 Review #698356 is a subjective opinion of poster.
Reason of review
Poor customer service