Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Cengage Learning review: Terrible customer support

1.0
Details
Terrible customer support when my access code was destroyed trying to scratch it off. Issue was resolved w/o their help
View full review
Review
#1630989 Review #1630989 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$120
Preferred solution
Full refund
3.1
Details
I am a grad student who was looking for a less expensive way to get my books. Cengage Unlimited seemed like a good option as I had a list of all the textbooks I would need for my entire program and 6 of them were published by Cengage. Most books average between $85 and...
View full review
Review
#1624977 Review #1624977 is a subjective opinion of poster.
Product
Cengage Learning Website
Reason of review
could not find the right search bar for searching the catalog. Later discovered that you have 2 searches next to each other on top menu ("Register another course or product" next to magnifying glass appears a 1 search option). Such bad web design!
Preferred solution
Let the company propose a solution

Cengage Learning review in Perris, California: Chem 100

1.0
Details
The website always shuts down and sometime the assignments you complete are complete deleted as if you never did the assignment at all. This is the worse website for homework. The textbook feature is the only nice thing about the site. I was able to read my textbook on my phone and have it read it to me which was nice. Everything else was a waste of money. Homework assignments can take 2-12 hours to complete, every question can have 5 to 6 sub questions.
View full review
Review
#1615173 Review #1615173 is a subjective opinion of poster.
Pros
  • Textbook will read itself to you
Reason of review
Bad quality
Loss
$213
Preferred solution
Let the company propose a solution
1.0
Details
I bought this book for an online class and it worked well for me all semester until I had to write a paper. I was trying to cite the textbook and I realized that there are no page numbers. I’ve tried everything and it’s impossible to get page numbers. What started out...
View full review
1 comment
Anonymous
#1719784

Try saving it as pdf file or text file. That paginates on its own for citation purposes.

Else cite by chapter and section. Try saving it as pdf file or text file.

That paginates on its own for citation purposes. Else cite by chapter and section.

Review
#1595630 Review #1595630 is a subjective opinion of poster.
Product
Cengage Learning Textbook

Cengage Learning review: Terrible Online service

1.0
Details
I am so angry at this place for the terrible service. First of all, it is ridiculously expensive. I am a student. I do not want to be paying $100+ for access to online homework. Not only this, but I had a free 2 week trial but could not even access it due to technical issues on their end. When I called they would not compensate me or give me a discount for something that was their problem. Greedy people
View full review
Review
#1584863 Review #1584863 is a subjective opinion of poster.
Service
Cengage Learning Customer Care
Cons
  • Price
Reason of review
Access/ activation issues
Preferred solution
Price reduction

Cengage Learning review in Ambala, Haryana: I recieved wrong e book

2.0
Details
I bought cengage physical chemistry part 1 and when i used its liscence key to redeem more contents ( like video lectures,etc) the app started to download co ordinate geometry book which is useless to me
View full review
Review
#1569000 Review #1569000 is a subjective opinion of poster.
Reason of review
I received coordinate geometry e book instead of physical e book for the liscence key on the physical chemistery part 1 e book. I requeat you to resolve this problem and give me a liscence key for physical chemistry part 1
Preferred solution
Let the company propose a solution

Cengage Learning review: On hold for 48:54

3.2
Details
Cengage Learning review - On hold for 48:54
I have had so many problems with this website but for me the thing that really angered me was being put on hold for over 45 minutes. I had a problem with a quiz that was due and when I called customer service I legit waited for 48 minutes. I called them at 9:30! Who has that many people calling at 9:30 at night. If I had not eventually *** hung up I would probably have been on hold for over an hour. That is UNACCEPTABLE! I expect that from a credit card company not a website for students! This is not my only problem with Cengage (and MindTap specifically) but it has for sure angered me the most. Cengage's customer service needs to be reevaluated. *** *** ***
View full review
Review
#1558936 Review #1558936 is a subjective opinion of poster.
Service
Cengage Learning Customer Care
Cons
  • Customer service
Reason of review
Poor customer service

Cengage Learning review: Sets you up for failure

This is the worst program ever. You only get 3 attempts and if you do an accidental click then you are screwed. Its like almost writing with a permanent marker and aren't allowed to eraser your mistakes if you know what i mean. I am freaking out that I might fail a very simple class due to how this program is designed. You have to literally get it right all of the time.
View full review
Review
#1555532 Review #1555532 is a subjective opinion of poster.

Cengage Learning review: Absolute Torture

1.0
Details
This is the slowest, buggiest, and *** system I have ever had the displeasure of using. After paying $100+ for an access code to ONE course, I figure the service would be quick and bug free. Nah man, I get this slow piece of *** that doesn't function half the time. Put in correct answers to be told they are wrong, have the simulation bug out and prevent me from advancing, and graphing is utterly pointless. I would rather take more in-class quizzes and actual homework over this program.
View full review
Review
#1531707 Review #1531707 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Cengage Learning review: They need to chnage ALOT

They have no page numbers on their books, they have no easy way to find terms within the chapter, just scrolling page by page. I like that you can re-do your work until you receive a good grade.
View full review
Review
#1526459 Review #1526459 is a subjective opinion of poster.
Product
Cengage Learning Textbook
Reason of review
Bad quality