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When ordering my book, your site stated it would be 3-5 business days, Im going on 12 days now and still have not recieved my order. I'd like to know why it is taking so long. I am into week 3 of my class and NEED my book. Also I have called your customer service...
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2.0
#1349758
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I bought a code from Cengage for my business law class. I typed in the access code and I though that's all i would need to do because that's all my teacher said we needed to do. I, for some reason, got a free trial for cengage. I'm not sure why. I called the help...
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Anonymous
Anonymous

Same here. I had to purchase this totally useless Cengage unlimited for 120 dollars, and lucky me, I have no access code. How any logical professor can use this worthless site...

Anonymous
GCSU student

My daughter a Sophomore in College at GCSU is having the same issue. we cant even get help on the phone. We keep getting cut off, When I call the the 859-525-2230, the operato...

1.1
I didn't like
  • Product and the quality of learning it provided
  • Lack of quality
  • Very poor quality and misrepresented
#1347707
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Ordered a book for college course online on August 29. Paid $9.99 for 2 day shipping. It is now September 4, and according to their website the book has not yet shipped. Currently on hold at customer support with an "estimated wait time of one hour" due to they are...
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RequiredElectricEel
RequiredElectricEel

You won't get it!!! I called about a book that I was told would be shipped in 3-5 business days, I'm going on 20 days now and still haven't received my book. Its {{Redacted}}!...

#1346558
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I cannot stand that my one class requires this. My ONE class making me pay $120 just to do my assignments!? The layout of this program is terrible, it's difficult to do homework. They should have a program where you can purchase unlimited books if you please, such as...
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1.0
I liked
  • Volume of unsupported students
I didn't like
  • Price
#1343068
Reply to reviews
I've contacted about a refund for a book and I've recieved no email back yet. It's been almost a week and nothing. I keep updating the support ticket yet I hear nothing back. Also the MindTap application should be called MindCrap instead. It's a terrible program. I've...
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1.0
I didn't like
  • Program price
  • Website or the support
  • Prices
#1341789
Reply to reviews
I ordered a book then ended up deciding to drop the class. I looked and it says you get a 30 day money back garentee and you can cancel your order. I've been all over their website trying to follow their instructions of where to go to cancel and it doesn't exist...
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2.9
I liked
  • Volume of unsupported students
  • Looks
I didn't like
  • No human interaction
  • Website does not work when its crucial
#1341202
Reply to reviews
Had trouble with access code so i figured I'd contact customer support. I started with their email which they apparently no longer use since it would never go through. After that, I attempted to file a case online since they recommend it above calling. I tried to file...
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1.8
I liked
  • Lots of practice problems - the only good thing
I didn't like
  • Website or the support
  • Price
#1340958
Reply to reviews
Extremely unhappy with Cengage. The book I was to use for my course used a book from the company VitalSource. Had constant issues with the book's audio, called them numerous times and the automated system hung up on me and attempted to get assistance through the chat...
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1.0
#1340391
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This limited breadcrumb style of learning is horrific. I can think of nothing positive to say regarding this abomination. The interface is awful, the labs are almost useless, and the virtual labs have such a terrible way of scoring. In this current class I was...
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1.0
I didn't like
  • Any aspect of product or company credibility
  • Any aspect
#1339514
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Ordered a book. Never received any confirmation and when we checked, we discovered the book was being returned because the zip code was wrong. OK that may have been our fault, but they had two phone numbers and an email address and never called to check and get UPS to...
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1.0
#1336007
Reply to reviews