Anonymous
map-marker Silver Spring, Maryland

The Worst Website Ever

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I have typed in my access code 10 different times now and still doesn't work. I tried all uppercase letters to lowercase letters. Every time I try to resigter as a new student my screen doesn't load.
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Reason of review:
Bad quality
Sandra H Svk

Why can't I talk to a live person???

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I have been on hold for an hour trying to get some information on their products......
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Loss:
$200
Pros:
  • I need to talk to someone would be a pro
Cons:
  • No human interaction on hold for over an hour
  • No human interaction
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous

It really is

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It's just so terribly bad
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Anonymous

HORRIBLE

super confusing website. Super expensive and not user friendly at all. If you are a professor that uses this, please reevaluate!
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Reason of review:
Bad quality
Anonymous

WORST ONE!!!!!!

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NO CUSTOM SERVICE!! VERY CONFUSING!! NO INSTRUCTIONS!! WORST, EVER!
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Reason of review:
Poor customer service

Preferred solution: custom service???!!!

Anonymous
map-marker Clementon, New Jersey

No page numbers

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I bought this book for an online class and it worked well for me all semester until I had to write a paper. I was trying to cite the textbook and I realized that there are no page numbers.

I’ve tried everything and it’s impossible to get page numbers. What started out as a great program has turned into a nightmare because I can’t cite the textbook properly and now I am going to lose points on my final paper.

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1 comment
Guest

Try saving it as pdf file or text file. That paginates on its own for citation purposes.

Else cite by chapter and section. Try saving it as pdf file or text file.

That paginates on its own for citation purposes. Else cite by chapter and section.

Anonymous

Terrible Online service

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I am so angry at this place for the terrible service. First of all, it is ridiculously expensive. I am a student. I do not want to be paying $100+ for access to online homework. Not only this, but I had a free 2 week trial but could not even access it due to technical issues on their end. When I called they would not compensate me or give me a discount for something that was their problem. Greedy people
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Cons:
  • Price
Reason of review:
Access/ activation issues

Preferred solution: Price reduction

Howwie F

Absolute Torture

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This is the slowest, buggiest, and *** system I have ever had the displeasure of using. After paying $100+ for an access code to ONE course, I figure the service would be quick and bug free. Nah man, I get this slow piece of *** that doesn't function half the time. Put in correct answers to be told they are wrong, have the simulation bug out and prevent me from advancing, and graphing is utterly pointless. I would rather take more in-class quizzes and actual homework over this program.
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Nicolay H

If you are an instructor, please do not use this service. Your students will hate it.

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My main issue with the service is that the loading times are insane; 2-4 minutes just to open an assignment and another 3-10 to close and save it. Oh, and often it freezes so you risk it and click refresh... In one of my classes I have 155 assignments over a semester, that makes up roughly 13-36 hours of just loading. That’s insane. In that same time frame I could download roughly 5-13 movies (with a fairly standard 150mps download speed). Keep in mind, this is not some fancy video assignment I'm talking about, this is usually no more than 10 questions multiple choice, with 90% of it being plain text and with the occasional "drag the right word to the blank" and a glitchy "connect the definition to the word" sort of problem. It is simply insane to be paying over a hundred bucks for this utterly incompetent service. While I know I sound like just some angry student, I have yet to hear a single classmate talk about the service and not be talking about how bad it is. I went out of my way to find a spot to post this and that’s not something I do. So please think about this before wasting your students time and money with this service. I would rather get a PDF from my teacher with what would be at most 200 pages worth of questions, print them all out, do the work, scan them each individually, email them to the local post office and then pay them to fax it to my teacher. It would probably be more time and cost efficient.
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Cons:
  • Cost for value
  • Cost
Reason of review:
Poor customer service & Bad quality & Insane wait times & Pricing issue as my dog could make a more worthwhile, quality and efficient service than this.

Preferred solution: Fix your website. It is actually terrible and utterly shocking how bad it is considering how much money you guys must make on a single class, especially considering how little costs you guys must have as maintaining your servers can’t be prioritized.

Anonymous

Sets you up for failure

This is the worst program ever. You only get 3 attempts and if you do an accidental click then you are screwed. Its like almost writing with a permanent marker and aren't allowed to eraser your mistakes if you know what i mean. I am freaking out that I might fail a very simple class due to how this program is designed. You have to literally get it right all of the time.
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Niranjan K Sut
map-marker Patna, Bihar

Access code not working

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When i have bought the book and scratched my code then it has been destroyed
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Nicolay H

How is this my most expensive text book when it is all online and utterly trash?

Doing homework using their website is u complete waste of time. I'm not complaining about the work it self, but the website it self is literally wasting my time: to open an assignment easily takes 2 minutes, and closing it and saving it tends to crash and leave you guessing if it is safe to refresh the page after over 5 minutes (often 10). In one of my classes I have 155 assignments due at over the semester, so easily that makes up at least 18 hours of my life just waiting on a simple page with not even a dozen questions to load. How is that acceptable? Please understand, I went out of my way to find a place to write this review, and I'm going to write up an email asking my professors and teachers never to use this service due to how utterly trash it is. I would rather download what would be about 250 pages worth of questions, print them out, do the work, scan them, send them to my local post office, and then pay them to fax all of it to my teacher. It would genuinely be more convenient for me, and probably be cost effective. I know this sounds like I'm being unreasonable, but please understand that using 25 minutes to do a homework, where only 15 minutes of it is actually working is such a complete waste of time, and then on top of that to be paying for it... I also had an issue with using the other services they provided in a bundle, and while the other sites worked fine, I never received a log in to those sites, and when I asked customer service about it they never responded, so that’s literally borderline a scam. If you are an instructor of any kind, please do not use this service, your students will hate it and frankly a decent chunk of them will simply not use it.
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Anonymous
map-marker Hyderabad, Telangana

SCAM APP!

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I had purchased Physics for Jee MAIN and I entered the license key and it says its already taken. *** SCAM. One of the license key in Mathematics book for JEE was not even getting scratched
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Robin R Pkl

Literally the worst homework site ever made!!!

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I missed a final because this piece of *** decided not to work all of a sudden. It just keeps saying Oh No something went wrong. *** cengage and its spotty servers and the fact that it cant help you for *** when it comes to any problem.
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Loss:
$8000
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous

Absolutely terrible at performing its main function

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They're a Textbook company that cant program a proper E-Reader, you can only imagine my frustration. If I didn't have to sign up for a mandatory class through your company I would want absolutely nothing to do with it.
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