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1.5

I have been forced to use Cengage/iLrn for a foreign language course at my university. I have a background in I.T.

and music technology, and I have never had any problem with any other online course, collaboration site, networking, social media, or other such resource that calls for the use of audio (microphone and speakers or headphone) online. But for some reason Cengage/iLrn is a nightmare. I have tried four entirely different speaker/headphone/mic peripherals and multiple set-ups. It is rare that any of them will work to produce recorded sound for lesson assignments on Cengage/iLrn.

I have been rarely able to get it to accept recordings, but this is utterly inconsistent; for example, it will work with one microphone one day, but on another day that microphone will not work no matter what I do. Everything else is properly set up, I assure anyone reading this review; I can get all of those peripherals to work properly on everything else without any issues. The problem is with Cengage/iLrn and even if I go in and re-set everything on their site to try to trigger it to work, it usually does not. Needless to say but this is extremely problematic when one is trying to complete school coursework and learn a new language.

I absolutely would not recommend to anyone that they use this service for any purpose.

It is clunky and a drag to use even for navigating the e-textbook and written assignments.

Reason of review: Website features malfunction causing severe disruption and inability to complete necessary school coursework on time..

Preferred solution: Make the website audio features work. I'm not the only student suffering from these problems..

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