Product: Cengage Learning Customer Care Clear all filters (0 of 27 reviews match)
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In the 2-3 weeks leading up to me actually receiving my book, I reached out on 3 different platforms in hopes to receive support on an issue I was having that prevented me from completing my homework for those 2-3 weeks. NONE EVER REPLIED TO ME. so in a last hope, I...
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1.9
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Cengage Learning Customer Care
I didn't like
  • Customer service
#1377755
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Cengage Learning - The absolute worst

3-5 days to ship a book is what they say... it’s been a 11 days and I have to wait 45 minutes to talk to customer support... LITERALLY BEHIND IN MY CLASS BECAUSE OF HOW CARE FREE CENGAGE IS
1.0
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Cengage Learning Customer Care
#1358987
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Over the course of two emails, three phone calls and continued attempts to contact their "support" phone number or email, and I say support lightly, I have received no response. I am enrolled in a Spanish 1101 class and ordered two online items which I believed were...
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Cengage Learning Customer Care
#1354708
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Had some issues with customer service over a month ago. I'm impressed with how little they care about their consumers. Students are powerless to do anything about it, it seems, because their teachers require them to use this garbage company's product. I smell...
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Cengage Learning Customer Care
#1354036
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Cengage Learning - Terrible customer service, amazing text books

The customer service rep was extremely and overtly rude.
Product
Cengage Learning Customer Care
#1353791
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Straight TRASH CUSTOMER SUPPORT. Their phone system takes you through all these steps to eventually say "sorry, we are experiencing an unusual amount of calls, we cannot take your call right now", and then hangs up. Even though I know there isn't an unusually large...
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2.5
Product
Cengage Learning Customer Care
I didn't like
  • No customer service
  • Rude and unresponsive customer service
#1352529
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Cengage Learning - Customer service and wait times are terrible

Customer service/support will have you waiting for over an hour. DO NOT MAKE THE WRONG PURCHASE. IF YOU HAVE ANY TYPE OF LIFE, IT'LL TAKE A WEEK TO EVEN START THE REFUND PROCESS! BEWARE{{Redacted}}
Product
Cengage Learning Customer Care
#1352369
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Resolved
Cengage didn't hesitate to bill me for an order they never shipped. Estimated ship time is between 3~5 days. It has been over 10 days with no update whatsoever. Cengage Support phone line has an estimated time of over an hour. It suggests I leave a support ticket on...
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Anonymous
Barbara

What number did you call, because I haven't even been able to talk to a human being due to the "high call volumes".

Anonymous
Mel

Omg the same thing is happening to me it’s so annoying! I submitted a ticket and called several times and no one picks up! This is horrible customer service!

Product
Cengage Learning Customer Care
#1351632
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When ordering my book, your site stated it would be 3-5 business days, Im going on 12 days now and still have not recieved my order. I'd like to know why it is taking so long. I am into week 3 of my class and NEED my book. Also I have called your customer service...
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2.0
Product
Cengage Learning Customer Care
#1349758
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Had trouble with access code so i figured I'd contact customer support. I started with their email which they apparently no longer use since it would never go through. After that, I attempted to file a case online since they recommend it above calling. I tried to file...
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1.8
Product
Cengage Learning Customer Care
I liked
  • Lots of practice problems - the only good thing
I didn't like
  • Website or the support
  • Price
#1340958
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