Cengage Learning Sam Educational Software Reviews and Complaints
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Cengage Learning in Lake Charles, Louisiana - Launched before ready
School district paid lots of money for this product. Cengage dropped the ball on this one. Obviously rushed launching this product. It’s a good idea with terrible implementation. So many glitches, terribly designed tasks, solutions and instructions incorrect, impossible tasks even for instructors, awful grading system. Once the sale is made, little support offered.
Review
Product
Cengage Learning Sam Educational Software
Reason of review
Bad quality
As someone who has had to use SAM for IT exams, I can undoubtedly say that it is by far one of the most frustrating things to ever use. Luckily I've never had to take any advanced IT classes but from my experience of using it for midterms and finals, it is absolutely...
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Review
Product
Cengage Learning Sam Educational Software
Reason of review
Bad quality
Loss
$130
Preferred solution
Let the company propose a solution
Multiple ways to answer an exam question and if you don't do it EXACTLY the way that they want then you get it wrong. Multiple ways to access something in excel and if you click a wrong key one time you get a wrong answer. I'm going to fail this class on accident...
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Review
Product
Cengage Learning Sam Educational Software
Cons
- Piss poor
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund
I'm using the SAM excel online training software as part of a data analysis college course and this software is unbearable. It doesn't let users actually use excel, instead we get an emulation of it. To make things worse, it marks you wrong if you do not use the...
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Review
Product
Cengage Learning Sam Educational Software
Reason of review
Bad quality
Cengage Learning Sam Management Software Review
I am taking an into to Microsoft Office course, and was required to purchase the textbook AND SAM access. The class is nearly over, and I have yet to even OPEN the textbook. SAM is a poorly designed piece of *** that will mark you wrong if you accidentally click on the wrong part of the screen or do something in a manner that it conciders "wrong" (even if there are multiple ways to do the task). A few weeks back I had a question along the line of "change this font to arial", and arial wasbt included in the list of fonts SAM let me choose from. Customer service is also nonexistant. Not only will I never again do business with Cengage, I will never again take a class from this instructor who was just too lazy to grade the work manally.
Review
Product
Cengage Learning Sam Educational Software
Reason of review
Bad quality
lessons crash whenever they want does not show you work completed you cant finish half of your work and it only leaves you frustrated and annoyed. I believed my learning experience would have been better spent on a computer system that actually worked. This system...
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Resolved
Review
Product
Cengage Learning Sam Educational Software
Cons
- Computer system was to buggy
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Full refund
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true papi