Product: Cengage Learning Technical Support Clear all filters (0 of 7 reviews match)
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I had a very very simple case made. I was trying to rent a book and I accidentally rented the online class version. Simple fix, if you actually take a look at the case. During the length of my case being open I left 3 additional comments about when they would get back...
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Anonymous
MK

CENGAGE - ZERO CUSTOMER SUPPORT!! I ordered an access code for $120 and never received it. I've submitted 5 requests via their online support and made 4 phone calls to the cus...

3.3
Product
Cengage Learning Technical Support
#1352677
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I am in a course through my school.I have completed 1 of the 6 labs due to their issues with the labs. The labs do not work as advertised and being on with "2nd tier" support, they just say its an issue other people need to investigate. Then you don't hear back from...
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1.0
Product
Cengage Learning Technical Support
I didn't like
  • Customer service and product
#1193623
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i usually dont write reviews but their service and product was ridiculous.buying it was a pain, accessing it was a pain, and they made me pay again to access my product. their customer service never picks up. my friend waited for an hour because they told her the...
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Product
Cengage Learning Technical Support
#1187721
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I am an instructor and I wasted the entire day today trying to reach customer support and resolve my issues.It states on the website that you can reach them anytime, 24/7. This is simply not true. It says right there that they are open until 5pm, and some departments...
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Product
Cengage Learning Technical Support
I didn't like
  • Customer service and availability of trained tech support
#1091944
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I was on hold for 40 minutes, just to have someone rudely answer and ask for my case ID number or something like that. I let her know I didn't have a case ID because I couldn't even log on to the website to report an issue. I let her know that it wouldn't even let me...
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1.8
Product
Cengage Learning Technical Support
I didn't like
  • Customer service
  • Staff
#910979
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Instructors MUST stop using Cengage.It takes hours to get to tech support. So many glitches and very un-user friendly! I don't get how the right passwords stop working. And when you click on forget password to retrieve, they never email you the link to do so. If you...
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Anonymous
Anonymous

You are absolutely correct! I am so annoyed with Cengage right now. In order to submit a technical request you need a username and password, of which mine is not working and...

1.0
Product
Cengage Learning Technical Support
#909302
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This is what happened to me and my opinion. This is a horrible program. I was forced to use this online book/test taking by our instructor. I was in the middle of retaking an online test, and the system told me that there was an error and I would have to start over....
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Product
Cengage Learning Technical Support
#629934
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