Product: Cengage Learning Technical Support Clear all filters (7 of 7 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
3.3
Details
I had a very very simple case made. I was trying to rent a book and I accidentally rented the online class version. Simple fix, if you actually take a look at the case. During the length of my case being open I left 3 additional comments about when they would get back...
View full review
1 comment
Anonymous
#1558418

CENGAGE - ZERO CUSTOMER SUPPORT!! I ordered an access code for $120 and never received it.

I've submitted 5 requests via their online support and made 4 phone calls to the customer support number (every time - even at 7 am - the recording says they're experiencing a "45 minute wait time" or "an unmanageable wait time" and I'm disconnected after being referred to the online customer support where I've now been waiting 4 days on a response.

Worst customer service ever. Will be contacting the Better Business Bureau TODAY.

Review
#1352677 Review #1352677 is a subjective opinion of poster.
Service
Cengage Learning Technical Support
Reason of review
Poor customer service
Preferred solution
Fix your technical support system. If I was in charge of this case at my job(I work tech support) I would've been fired. Let me remind you I waited 6 days and left 2-3 additional comments wondering the status.
1.0
Details
I am in a course through my school.I have completed 1 of the 6 labs due to their issues with the labs. The labs do not work as advertised and being on with "2nd tier" support, they just say its an issue other people need to investigate. Then you don't hear back from...
View full review
Review
#1193623 Review #1193623 is a subjective opinion of poster.
Service
Cengage Learning Technical Support
Cons
  • Customer service and product
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • College Course
i usually dont write reviews but their service and product was ridiculous.buying it was a pain, accessing it was a pain, and they made me pay again to access my product. their customer service never picks up. my friend waited for an hour because they told her the...
View full review
Review
#1187721 Review #1187721 is a subjective opinion of poster.
Service
Cengage Learning Technical Support
Reason of review
Poor customer service

Cengage Learning - Absolutely horrible customer support

I am an instructor and I wasted the entire day today trying to reach customer support and resolve my issues. It states on the website that you can reach them anytime, 24/7. This is simply not true. It says right there that they are open until 5pm, and some departments open until 7pm. Even their online chat is unavailable and I tried to reach someone at 6pm, 7pm, 8pm, 9pm, ... The online chat says that their request service is full and you cannot chat with anyone. Then I called the next day since early morning hours and it was terrible, since I literally wasted my entire day. After I reached someone on the phone, who was not helpful at all, she tried to transfer me to tech support. After being for more than 30 min on hold, the phone got disconnected, and I had to call in again. This cycle repeated several times, it took me almost 6 hours to reach someone from the tech support who was able to resolve partially the problem ( I got to the 3rd level of tech support). The previous tech support reps were absolutely helpless. This is a shame that faculty and students have to waste so much time and not getting any issues resolved at the end !!
View full review
Review
#1091944 Review #1091944 is a subjective opinion of poster.
Service
Cengage Learning Technical Support
Cons
  • Customer service and availability of trained tech support
Reason of review
Poor customer service
1.8
Details
I was on hold for 40 minutes, just to have someone rudely answer and ask for my case ID number or something like that. I let her know I didn't have a case ID because I couldn't even log on to the website to report an issue. I let her know that it wouldn't even let me...
View full review
Review
#910979 Review #910979 is a subjective opinion of poster.
Service
Cengage Learning Technical Support
Cons
  • Staff
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Instructors MUST stop using Cengage.It takes hours to get to tech support. So many glitches and very un-user friendly! I don't get how the right passwords stop working. And when you click on forget password to retrieve, they never email you the link to do so. If you...
View full review
1 comment
Anonymous
#1205853

You are absolutely correct! I am so annoyed with Cengage right now.

In order to submit a technical request you need a username and password, of which mine is not working and is a part of the reason for my tech request/issue. I'm just trying to get the correct log in for the SAM Keyboarding software (since Friday) and feel like the "red headed stepchild" as this seems to be an "Act of Congress" to even receive. I just don't understand.

Before reading your post I thought it was just me. After seeing the number of complaints PLUS your post that falls right in line with my issue, I see I'm NOT the only super annoyed instructor with Cengage!

Review
#909302 Review #909302 is a subjective opinion of poster.
Service
Cengage Learning Technical Support
Reason of review
Poor customer service
This is what happened to me and my opinion. This is a horrible program. I was forced to use this online book/test taking by our instructor. I was in the middle of retaking an online test, and the system told me that there was an error and I would have to start over....
View full review
Review
#629934 Review #629934 is a subjective opinion of poster.
Service
Cengage Learning Technical Support
Reason of review
Damaged or defective

Contact Cengage Learning Customer Service

Website:
www.cengage.co.uk
Mailing Address:
10650 Toebben Drive , 151 Lorong Chuan #02-08 New Tech Park Singapore 556741
Independence, KY 41051
USA
Phone:
(866) 994-2427
All Cengage Learning Contacts

Cengage Learning Reviews

  1. 161 reviews
  2. 39 reviews
  3. 13 reviews
  4. 3 reviews
  5. 3 reviews
Cengage Learning reviews