filters
State:
Show
City:
Show
Product:
Show
While Cengage Learning has some positive points...instant grading, availability of lessons online for those of us who can't get to regular class times. I have even had some great people on the customer service help line when I have called for tech support. My issue is...
Read more
#1381657
Reply to reviews
I originally didn't have to get a cengage book, but that changeds shortly before my juvenile justice class. At first, I thought that reading am online textbook would be tough. That's not the case. Most assignments aren't graded by the instructor making it harder for...
Read more
1.0
#1381189
Reply to reviews
In the 2-3 weeks leading up to me actually receiving my book, I reached out on 3 different platforms in hopes to receive support on an issue I was having that prevented me from completing my homework for those 2-3 weeks. NONE EVER REPLIED TO ME. so in a last hope, I...
Read more
1.9
I didn't like
  • Customer service
#1377755
Reply to reviews
So I've been experiencing problems with loading my textbook assignments to my Sam's program since the beginning of the semester, everything else is fine just those. I've lost COUNTLESS amounts of time re doing my assignments, speaking and remotely sharing with Cenage...
Read more
#1377146
Reply to reviews
The first live virtual machine lab that I attempted to complete has been a complete waste of time. The instructions are poorly edited and alternate between detailed and sometimes skipping several steps. When working off-campus, the virtual machine lab times out before...
Read more
1.0
I didn't like
  • Any aspect of product or company credibility
  • Textbook price
#1370755
Reply to reviews
I made the mistake of selecting one of their textbooks for my composition classes based on the book's popularity in my department. I requested a desk copy from my representative and from Cengage customer support in August. Two weeks later, I sent additional requests to...
Read more
#1370539
Reply to reviews
The people who tried to help me seemed to know very little about what they were doing, along with a few emails that contained many grammatical errors. All I hoped to do was access the eBook, but apparently because my professor doesn't use the online homework, I can't...
Read more
1.4
#1369117
Reply to reviews
Show

Cengage Learning - HORRIBLE CUSTOMER SERVICE AND COMPANY

Program didn’t work for my Mac, they couldn’t fix it so I asked for a refund because I have to drop the class now. They won’t email me back. I have called and emailed and the dodge everything.
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Reliability
Scholarship, Grants and Programs
Staff
Value for money
Website
#1365295
Reply to reviews
I felt scammed. I suspect that I bought something that it does not really exist. I have not been able to use it because it requires another Course key that I never got. I got an access code almost 3 weeks after I bought the course. The system looks very archaic....
Read more
1.0
Walworth Industrial Estate, England
I didn't like
  • Technical support
  • Customer service and product
  • Uncoordinated site
#1365045
Reply to reviews
Terrible modules which offer little help in actually understanding the material. If you're a professor considering using this, please look at other options. You are essentially throwing their money away on auto-graded practice problems. A monkey with half a brain could...
Read more
1.0
#1364570
Reply to reviews