The study tools doesn't work well, when you click the video, it does not work properly, sometimes the flashing of words are delayed and the tests in the Study tools are not working, the details are missing. When I did my homework, my grade did not register when I logged back in, I did retake my homework because my grade was missing.
They have a 24/7 Customer service according to the website, but when I called, I was on the line for almost an hour and my calls just keeps on coming back to the main menu.
Very disappointed with this book and Cengage website. The book is expensive which I think because of the Cengage access which doesn't really work.
Product or Service Mentioned: Cengage Learning Website.
Reason of review: Bad quality.