Cengage Learning - Nonexistent customer support

22 of 131 Cengage Learning reviews

Cengage is terrible. Wal-Mart offers better customer service than Cengage does.

I was never able to get in touch with anyone on the phone at Cengage. I also had to really search for their phone number, because it seems as though Cengage doesn't want you to contact them. I like their nice little "24/7 SUPPORT" tagline along with an image of a phone on the bottom on their webpage, because when you click on it, it only opens up menus with Q&A type information and offers NO phone number. 24/7 "support", indeed.

I did manage to find a dysfuntional live chat feature after I opened a "case" on my order, but the live chat agent was just as useless as expected, and only very slowly offered canned responses. Reaching out to them on social media does nothing.

I don't see how it's legal to give people such a run-around.

I paid with PayPal, so I will file a dispute through them to get my money back. If that fails, I will file a chargeback with my bank, which also costs the business a fee. Cengage will not get a single penny from me.

This review is a subjective opinion of a user.
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More Review Details

Equipment Quality
Advertised vs Delivered
Price Affordability
Value for money
Diversity of Products or Services
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Scholarship, Grants and Programs
Customer service
Reliability
Product or Service Quality
Website
Location
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  • What I liked
      No items
  • What I disliked
    • No customer service
    • Difficult to contact
    • Limited or no options to contact customer support
    • Misleading information on website
    • Frustration

Reason of review:
Poor customer service
Preferred solution:
Full refund
Product or service
Cengage Learning Refund Policy
Review category
Education
review #915261 by

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