Not resolved

Cengage is terrible. Wal-Mart offers better customer service than Cengage does.

I was never able to get in touch with anyone on the phone at Cengage. I also had to really search for their phone number, because it seems as though Cengage doesn't want you to contact them. I like their nice little "24/7 SUPPORT" tagline along with an image of a phone on the bottom on their webpage, because when you click on it, it only opens up menus with Q&A type information and offers NO phone number. 24/7 "support", indeed.

I did manage to find a dysfuntional live chat feature after I opened a "case" on my order, but the live chat agent was just as useless as expected, and only very slowly offered canned responses. Reaching out to them on social media does nothing.

I don't see how it's legal to give people such a run-around.

I paid with PayPal, so I will file a dispute through them to get my money back. If that fails, I will file a chargeback with my bank, which also costs the business a fee. Cengage will not get a single penny from me.

Review about: Cengage Learning Refund Policy.

I didn't like: No customer service, Difficult to contact, Limited or no options to contact customer support, Misleading information on website, Frustration.

Review #915261 is a subjective opinion of a user.

1.0
Value for money
Scholarship, Grants and Programs
Website
Customer service
Billing Practices
Staff
Product or Service Quality
Reliability
Equipment Quality
Price Affordability
Advertised vs Delivered
Location
Additional Fees
Diversity of Products or Services
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Full refund

Had an Experience with Cengage Learning?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

ActualTests - Unlimited limited *** ActualTests "Dont buy them its rip off: Q: What does ActualTests Sell Anyway? A: We sell over 1000+ downloadable exam files in PDF format for you to quickly and easily read..." Read more Lynda Has a Bad System - Problem with Membership Payment Lynda "Dear Admin, Hi. My name is Sessario Bayu Mangkara. I live in Jakarta and I worked as a freelancer for environmental consulting. I am confusing about my membership status in..." Read more Universal Technical Institute Automotive Program Review Universal Technical Institute "This is in regards to a specific negative review, and others like it, about Universal Technical Institute. I graduated from UTI in Houston, January 2005. Never ONCE was an associates..." Read more Brett Mcfall - Brett Mcfall Courses Are Bullshits, Worthless and Totally a Waste of Time!B Brett McFall "I have attended many internet marketing seminars and previews over the years. This time I attended Brett McFall seminar preview while I was in Melbourne. To be frank, it is..." Read more Gallagher Bassett - Absolute disgrace Gallagher Bassett "It has been a complete total circus! I was paid pittance to what I'm owed. Took 4 years to get anything. Total ignorance and runaround. As far as I'm concerned..." Read more Rosewholesale - Did not receive package Rosewholesale "Placed my first order with rosewholesale on Feb 12th, 2017 and to date, May 23, 2017 I have not received my package. I have contacted them, opened several tickets but..." Read more CriCut - Design Space Doesn't Work! CriCut "I feel like I have wasted my money on this machine, I have only had it a month and I can barely get through a project even a small one..." Read more Honeywell - Purchaced two defective fan control boards Honeywell "Its been almost two weeks on a friends mothers furnace. Lightning had hit a pole near the home and fried everything electronic in the house including the furnace transformer, fan..." Read more