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I'm a student, I had a book (that was required for the class I was taking) sitting in my cart. I check my bank account to see how much money I had and I noticed I had already been charged for the book...... I called customer service to fix the issue and they had no...
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1.0
#1189468
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i usually dont write reviews but their service and product was ridiculous. buying it was a pain, accessing it was a pain, and they made me pay again to access my product. their customer service never picks up. my friend waited for an hour because they told her the...
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#1187721
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Ah, what? the whole point of me having any interest in getting a e-book was to use options such as ctrl-f to quickly refine my search. What Cengage offers for a search function only looks for a specific word. so lets say we type in "Mode M will modify" It doesn't look...
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2.6
I didn't like
  • Search function
#1187651
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Last semester I enrolled in a class that i ended up dropping. This semester I enrolled again in the same class, since I already had the textbook from last semester i just needed the access code. I called Cengage, after waiting for 55 minutes a very rude lady got my...
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1.2
I didn't like
  • Website
#1185944
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I bought a bundle through school for statistics, it was the wrong bundle of course, and then I had to be sent another bundle. The bundle I bought came with Minitab which has did not work when I tried to install it in my Mac. The amount of times I have called someone...
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1.1
I liked
  • Staff
I didn't like
  • It is not user friendly
#1185438
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Cengage Learning - Student Scam Site
I purchased a book this past weekend and of course it was the wrong one and wasn't the book i needed that came with an access pass (which i purchased after i figured out which one was the correct one). Upon attempting to contact Customer Service i was advised there was...
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#1178822
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I ordered an instant access book yesterday that I needed yesterday. I was told that they are “backed up” with requests and was suggested a refund because they couldn’t do what they advertised. The help desk agent actually laughed at me. This company is an absolute...
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1.4
#1171227
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Working in the SAM program designed by Cengage. It does not give you any tutorial on how to use their software nor does it really help you find your classes. It is all reviewed by code so you are graded by a computer rather than a human being which I find difficult...
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Anonymous
William

There is inadequate information provided by your complaint to permit analysis.Who ?What ?Why ?How much ?How long ? Complaint ? Never heard of those of whom you complain, sorry...

2.7
I didn't like
  • Computer graded
  • No human interaction
  • Viewability
#1169890
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I shouldn't have to buy a new edition of a book every year. I shouldn't have to be forced to pay over $100 for access to a website. College is becoming one of the biggest scams in American History. I pay over $100 for "looseleaf" (in other words, paper printed from a...
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1.0
#1161285
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I attempted to print the shipping label to return my text book but it wasn’t allowing me to do so. I tried several times and nothing. I attempted to call their supposedly 24/7 support number which I was given the automated message that I was calling outside of their...
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1.0
#1146150
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