Cengage Learning Reviews and Complaints
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Customers don't like
- Customer service
- Textbook price
- Poor product
Customers like
- Volume of unsupported students
- Staff
- Lots of practice problems - the only good thing
Cengage didn't hesitate to bill me for an order they never shipped. Estimated ship time is between 3~5 days. It has been over 10 days with no update whatsoever. Cengage Support phone line has an estimated time of over an hour. It suggests I leave a support ticket on...
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I've contacted about a refund for a book and I've recieved no email back yet. It's been almost a week and nothing. I keep updating the support ticket yet I hear nothing back. Also the MindTap application should be called MindCrap instead. It's a terrible program. I've...
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I didn't like
- Program price
- Prices
- Poor quality explanations
I cannot stand that my one class requires this. My ONE class making me pay $120 just to do my assignments!? The layout of this program is terrible, it's difficult to do homework. They should have a program where you can purchase unlimited books if you please, such as...
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I liked
- Volume of unsupported students
I didn't like
- Price
I bought a code from Cengage for my business law class. I typed in the access code and I though that's all i would need to do because that's all my teacher said we needed to do. I, for some reason, got a free trial for cengage. I'm not sure why. I called the help...
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Anonymous
Same here. I had to purchase this totally useless Cengage unlimited for 120 dollars, and lucky me, I have no access code. How any logical professor can use this worthless site...
GCSU student
My daughter a Sophomore in College at GCSU is having the same issue. we cant even get help on the phone. We keep getting cut off, When I call the the 859-525-2230, the operato...
I didn't like
- Product and the quality of learning it provided
- Very poor quality and misrepresented
- Poor product
Cengage Mindtap is a piece of trash, and I say this after dealing with it for just one day of my online class. The interface is awful, all these sidebars are irritating, and the freaking quizzes still use Adobe Flash, which freezes several times. 
Please...
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Please...
Currently enrolled in a finance class where we must complete homework assignments on this website. I have plenty of time to write this review because the website is THAT slow. It is truly amazing. I have not yet answered a single question without having to reload the...
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This semester alone I spent a few hundred dollars. I prefer ebooks because I am paper free and like to have all my ebooks on either a tablet or smartphone for easier travel. My school required that we use Cengage and Coursemate content for my courses so I bought the...
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Anonymous123
I completely agree. I need to find specific page numbers to complete assignments, and the "find page number" feature doesn't work at all. They include all this other stuff tha...
Anonymous
I agree, I am not happy upon finding out that there are no page numbers as our instructor requires us to read certain pages, and not chapters.
This limited breadcrumb style of learning is horrific. I can think of nothing positive to say regarding this abomination. The interface is awful, the labs are almost useless, and the virtual labs have such a terrible way of scoring. In this current class I was...
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I didn't like
- Any aspect of product or company credibility
- Any aspect
Ordered a book for college course online on August 29. Paid $9.99 for 2 day shipping. It is now September 4, and according to their website the book has not yet shipped. Currently on hold at customer support with an "estimated wait time of one hour" due to they are...
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RequiredElectricEel
You won't get it!!! I called about a book that I was told would be shipped in 3-5 business days, I'm going on 20 days now and still haven't received my book. Its {{Redacted}}!...
Similar to Cengage Learning
When ordering my book, your site stated it would be 3-5 business days, Im going on 12 days now and still have not recieved my order. I'd like to know why it is taking so long. I am into week 3 of my class and NEED my book. Also I have called your customer service...
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What number did you call, because I haven't even been able to talk to a human being due to the "high call volumes".
Omg the same thing is happening to me it’s so annoying! I submitted a ticket and called several times and no one picks up! This is horrible customer service!