Cengage Learning Reviews and Complaints
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Customers don't like
- Customer service
- Textbook price
- Poor product
Customers like
- Volume of unsupported students
- Staff
- Lots of practice problems - the only good thing
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Cengage didn't hesitate to bill me for an order they never shipped. Estimated ship time is between 3~5 days. It has been over 10 days with no update whatsoever. Cengage Support phone line has an estimated time of over an hour. It suggests I leave a support ticket on...
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Company wrote 0 private or public responses to the review from Sep 10.
I've contacted about a refund for a book and I've recieved no email back yet. It's been almost a week and nothing. I keep updating the support ticket yet I hear nothing back. Also the MindTap application should be called MindCrap instead. It's a terrible program. I've...
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Company wrote 0 private or public responses to the review from Aug 29.
I didn't like
- Poor quality explanations
- Program price
- Website or the support
This semester alone I spent a few hundred dollars. I prefer ebooks because I am paper free and like to have all my ebooks on either a tablet or smartphone for easier travel. My school required that we use Cengage and Coursemate content for my courses so I bought the...
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Company wrote 0 public responses to the review from Sep 19, 2014.
Dina Rieger
I have yet to find page #s and the professor thinks I'm lieing. Money wasted! I'm failing this course because of it :(
Anonymous123
I completely agree. I need to find specific page numbers to complete assignments, and the "find page number" feature doesn't work at all. They include all this other stuff tha...
I cannot stand that my one class requires this. My ONE class making me pay $120 just to do my assignments!? The layout of this program is terrible, it's difficult to do homework. They should have a program where you can purchase unlimited books if you please, such as...
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Company wrote 0 private or public responses to the review from Aug 30.
I liked
- Volume of unsupported students
I didn't like
- Price
I bought a code from Cengage for my business law class. I typed in the access code and I though that's all i would need to do because that's all my teacher said we needed to do. I, for some reason, got a free trial for cengage. I'm not sure why. I called the help...
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Company wrote 0 private or public responses to the review from Sep 05.
Anonymous
Same here. I had to purchase this totally useless Cengage unlimited for 120 dollars, and lucky me, I have no access code. How any logical professor can use this worthless site...
GCSU student
My daughter a Sophomore in College at GCSU is having the same issue. we cant even get help on the phone. We keep getting cut off, When I call the the 859-525-2230, the operato...
I didn't like
- Very poor quality and misrepresented
- Poor product
- Lack of quality
Textbook does not correlate to sam online learning site ruining my grade and Fafsa funding!!! Content is worthlessness. I am buying wied for dummies!!! Specifically, I am referring to the SAM software that is produced in in conjunction with the course.....................
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Company wrote 0 private or public responses to the review from Oct 30.
Anonymous
I too am in a computer essentials course at school and have had people help me that have taken and taught Microsoft classes at the college remote access my computer and help m...
Cengage Mindtap is a piece of trash, and I say this after dealing with it for just one day of my online class. The interface is awful, all these sidebars are irritating, and the freaking quizzes still use Adobe Flash, which freezes several times. 
Please...
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Please...
Company wrote 0 private or public responses to the review from Jul 17.
This is the worst website I have ever had to use. I have it for three classes and it never works. One of my classes its suppose to auto submit my grade for me tests in to my schools grading site, and it has failed to do so on several occasions. It will sit there and...
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Company wrote 0 public responses to the review from Nov 04.
Currently enrolled in a finance class where we must complete homework assignments on this website. I have plenty of time to write this review because the website is THAT slow. It is truly amazing. I have not yet answered a single question without having to reload the...
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Company wrote 0 private or public responses to the review from Sep 13.
Similar to Cengage Learning
This limited breadcrumb style of learning is horrific. I can think of nothing positive to say regarding this abomination. The interface is awful, the labs are almost useless, and the virtual labs have such a terrible way of scoring. In this current class I was...
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Company wrote 0 private or public responses to the review from Aug 26.
I didn't like
- Any aspect
- Any aspect of product or company credibility
Select Reason
What number did you call, because I haven't even been able to talk to a human being due to the "high call volumes".
Omg the same thing is happening to me it’s so annoying! I submitted a ticket and called several times and no one picks up! This is horrible customer service!