Cengage Learning Reviews and Complaints
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6
ISSUES RESOLVED
361
TOTAL REVIEWS
$270K
CLAIMED LOSSES
$1.9K
AVG LOSS
63.7K
PAGE VIEWS
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Cons
- Customer service
- Website does not work when its crucial
- Textbook price
Pros
- Volume of unsupported students
- Staff
- Ninetyeight percent reliable
Most helpful reviews first
- Latest review first
- Most helpful reviews first
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Cengage Learning review in New Rochelle, New York: Technical issue with access code
The mineral access code peeled off with the removal tape
Review
Product
Cengage Learning Textbook
Cengage Learning review in New Rochelle, New York: Technical issue with access code
The access code peeled off with the removal. I would like a replacement code or the same one to be retrieved
Review
Product
Cengage Learning Textbook
Cengage Learning review in Hyderabad, Telangana: SCAM APP!
I had purchased Physics for Jee MAIN and I entered the license key and it says its already taken. *** SCAM. One of the license key in Mathematics book for JEE was not even getting scratched
Review
Cengage Learning review: Absolute garbage for over $140 dollars
I was forced to buy a subscription to this website for $149.99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into nightmares that sprawl for over half an hour. I see no advantage to using this over any other kind of educational website. Not only all this, but it also takes up a sizable portion of my computer's memory.
Review
Product
Cengage Learning Mindtap Educational Software
Cons
- Garbage loading times
Reason of review
Bad quality
Loss
$149
Preferred solution
I want nothing other than to never have to use this website ever again
Cengage Learning review: Predatory criminals running an illegal textbook racket. Stay away from them and their products!
Shall the executives burn in ***
Review
Product
Cengage Learning Program
Reason of review
Pricing issue
Preferred solution
Face the consequences of your actions
Cengage Learning review: WORST EXPERIENCE EVER
I am forced to do my economics course through this platform... It automatically handed in assignments nowhere near the due date that I hadn't started yet..... My grade is suffering because this weird off brand looking app is faulty!!! love that for me
Review
Cons
- Computer graded
- Website accessibility
- Computer system was to buggy
Reason of review
Damaged or defective
Loss
$5000
Preferred solution
close the business until they get their *** together and pay my tuition for the semester im wasting
Tags
Cengage Learning review: Avoid at all costs
Absolute clunker piece of *** website, pretty disgusting to justify charging students hundreds of dollars for something most web design students could do at home. It should not take me more than 5 seconds to load a web page but you can be waiting in excess of a couple minutes for something to load. Having to log in every single time from their retail website also gets old extremely fast. If you are a teacher please thing again before you subject your students to something stuck in the last decade.
Review
Product
Cengage Learning Website
Cons
- Garbage loading times
- Overpriced
Reason of review
Bad quality
Tags
Yes 100% agree that this is a scam forced upon college students. Read the reviews, not just here but through yelp, and other sources. Cengage is a SCAM!!! It is designed as such that it forces students to PAY just to turn in their homework so that these lazy professors...
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Review
Reason of review
Pricing issue
Preferred solution
Stop forcing this crap onto struggling college students!
Tags
Cengage Learning review: This is terrible
My school requires this gutter waste for an HTML class I'm taking. The class as a whole is having so many issues with this garbage there's a discussion board (created by the instructor) to post issues we're having. Half the time the HTML code won't work even when the instructor tries to use it, the other half of the time the ebook doesn't display properly. Images in the text won't load which, for some reason, cengage uses to display all example code, making assignments impossible to complete. Customer service rarely has any idea what's going on and good luck getting a return call/email from them. Avoid Cengage at all costs.
Review
Pros
- Cheap
Cons
- Rarely works
- Lack of quality
Reason of review
Bad quality
Tags
Compare Cengage Learning to
Cengage Learning
976 reviews
VS
Pearson Education
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Cengage Learning review: Ripoff
To make a long story short, Cengage is the prime example of why education is becoming such a luxury item. I already coughed up the money to buy the poorly-made poorly-written textbook, but then I was forced to pay AN ADDITIONAL $120 simply to do my homework AND another copy of the textbook, just digital. They have refused to refund me for either purchase. Ill be sure to thank Cengane next semester when i have to choose between food and a textbook.
Review
Product
Cengage Learning Website
Cons
- Rarely works
- Poor quality explanations
- Terrible customer support
Reason of review
Poor customer service
Loss
$240
Preferred solution
Full refund
Tags
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You are exactly correct! Professor's have gotten lazy.
Cengage has the WORSE customer services, if you want to call it that. It makes me wonder if they even exist. My professor said for us to purchase first and then would send us the information later to his class.
This cost much more for students and now my account is asking me to pay. That is ridiculous!!!