Cengage Learning Reviews and Complaints
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4
Issues
resolved
236
Total
reviews
$150K
Claimed
losses
$1.5K
Avg
loss
41.5K
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views
What was your experience with Cengage Learning?
Customers don't like
- Customer service
- Textbook price
- Poor product
Customers like
- Staff
- Anal
- Volume of unsupported students
This semester alone I spent a few hundred dollars. I prefer ebooks because I am paper free and like to have all my ebooks on either a tablet or smartphone for easier travel. My school required that we use Cengage and Coursemate content for my courses so I bought the...
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I've taken several tests and quizzes and Cengage software graded my correct answers as wrong and when it showed the correct answers, they were my right answers. I wonder how many students have been graded wrongly. Besides that major flaw, I got numerous trojan virus...
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Anonymous
I don't recommend ANY product by cengage.
I didn't like
- Software design
- Uncoordinated site
- Cengage leanring shuts down all the time
I shouldn't have to buy a new edition of a book every year. I shouldn't have to be forced to pay over $100 for access to a website. College is becoming one of the biggest scams in American History. I pay over $100 for "looseleaf" (in other words, paper printed from a...
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I hate that my college makes us buy these super overpriced books and access codes. It total screws over the end user, the student, who is just trying to get an education and make ends meet then they are slapped with buying these exorbitantly high priced unnecessary...
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Product
I bought an online copy of a book I needed for my psychology unit (particularly important for an assignment) but was unable to access my account as it claimed my credentials were incorrect. I was unable to contact the company for 5 days due to holiday times and then...
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As someone who has had to use SAM for IT exams, I can undoubtedly say that it is by far one of the most frustrating things to ever use. Luckily I've never had to take any advanced IT classes but from my experience of using it for midterms and finals, it is absolutely...
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I purchased a book this past weekend and of course it was the wrong one and wasn't the book i needed that came with an access pass (which i purchased after i figured out which one was the correct one). Upon attempting to contact Customer Service i was advised there was...
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I was on the phone with David who answered the call and before even asking me my name he was just like "WHAT" which was very rude and then when I tried telling him that this problem had been occurring before he responded rudely and was like no this never happened...
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Product
Multiple ways to answer an exam question and if you don't do it EXACTLY the way that they want then you get it wrong. Multiple ways to access something in excel and if you click a wrong key one time you get a wrong answer. I'm going to fail this class on accident...
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Similar to Cengage Learning
I had to get this for a class, so I had no choice and it is an absolute waste of money. I was using the search portion of the website to look for simple things like the beginning of a paragraph or a specific term so that I can go over it again to see its meaning and it...
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I completely agree. I need to find specific page numbers to complete assignments, and the "find page number" feature doesn't work at all. They include all this other stuff tha...
I agree, I am not happy upon finding out that there are no page numbers as our instructor requires us to read certain pages, and not chapters.