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Resolved: Cengage Learning review: Mindtap is not proofread

found errors in homework. have yet to receive contact after 2 days. support site crashed 6 times when trying to submit. never fixed issue of more than one try on homework.
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Resolved
Review
#1500886 Review #1500886 is a subjective opinion of poster.
Product
Cengage Learning Mindtap Educational Software
Reason of review
Bad quality

Update by user Sep 10, 2018

Customer service representative found my order and gave me a tracking number. The website wasn't updated with the information, so I had no way of knowing. If you have this issue, keep calling them.

Original review posted by user Sep 10, 2018

Cengage didn't hesitate to bill me for an order they never shipped....
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2 comments
Anonymous
#1559454

What number did you call, because I haven't even been able to talk to a human being due to the "high call volumes".

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Resolved
Review
#1351632 Review #1351632 is a subjective opinion of poster.
Service
Cengage Learning Customer Care
Reason of review
Poor customer service
Loss
$75
Preferred solution
Deliver product or service ordered

Resolved: Cengage Learning review: HORRIBLE

1.1
Details
I ordered a text book for class a week and a half before classes started in the hopes of receiving my book in plenty of time. After the first week of my order being at the "order processing" stage I attempted to reach out to customer service, which was a joke. After calling multiple times only to be on hold for longer than I had time for I decided to enter in an inquiry through their online support ( which also does not seem to work on chrome and only on safari) and did not hear back for a few days. I was told what I had ordered was on back order and they wouldn't be receiving any more until later the next week. Mind you my professor had already had issues with the company and was sending out new access codes since what was received with the books was incorrect. I had access to my online homework through the free trial my professor set up so I decided to wait until the restock date. Still, after that date, there was no change in my order status so I submitted another inquiry which was placed on"hold" and never answered. 4 days later I re-ordered the bundle and the order went through automatically but I noticed that I was charged twice. I called support once more and hung on for long enough that I managed to speak with someone who knew, in my opinion, nothing that was of any help to me other than that it looked like maybe both my orders had been processed suddenly. She said all I could do was wait until they hear back from the warehouse in regards to canceling one of the orders. I have been run around in circles with this company for the past month and am truly fed up. This was not an easy process and I would not recommend the use of this company.
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Resolved
Review
#1100808 Review #1100808 is a subjective opinion of poster.
Service
Cengage Learning Shipping Service
Cons
  • Slow response
  • Service
  • Website does not work when its crucial
Reason of review
Poor customer service
Loss
$92
Preferred solution
Full refund
3.2
Details
When you spend a $120 on a book and computer system that is suppose to teach you how to type and the computer system is so buggy you cant even get through a single class. Timed writing wont record right if they record at all. Incorrectly counting errors for lessons....
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Resolved
Review
#958827 Review #958827 is a subjective opinion of poster.
Product
Cengage Learning Sam Educational Software
Cons
  • Computer system was to buggy
Reason of review
Damaged or defective
Loss
$120
Preferred solution
Full refund
3.4
Details
Three days after placing an order for an ebook for my math class, the company sends me an email stating that there was an error in their system and that my order could not be processed; they told me to reorder. My teacher had sent me a link that would send me directly...
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Resolved
Review
#902679 Review #902679 is a subjective opinion of poster.
Product
Cengage Learning Website
Cons
  • Fact that the school i attend did not have better sense
Reason of review
Order processing issue
Loss
$80
Tags
  • College books

Resolved: Cengage Learning - Book Review from Dubai, Dubai

1.0
Details
I purchased the Managing Supply Chains A logistics Approach book. I am very disappointed with the quality of the book and customer service. I have requested the answers for the questions at the end of each chapter and after more than week of asking the same information they refused to give me the answers. I have explained that I am a full time employee and I am doing a certificate online and I have no instructor to get the answers from. Finally they decided to ignore me and now the book is usless for me. I will never purchase any book that belongs to cengage!
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Resolved
Review
#604452 Review #604452 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Cengage Learning Customer Service

Website:
Mailing Address:
10650 Toebben Drive , 151 Lorong Chuan #02-08 New Tech Park Singapore 556741
Independence, KY 41051
USA
Phone:
(866) 994-2427
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