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Resolved
Cengage didn't hesitate to bill me for an order they never shipped. Estimated ship time is between 3~5 days. It has been over 10 days with no update whatsoever. Cengage Support phone line has an estimated time of over an hour. It suggests I leave a support ticket on...
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Anonymous
Barbara

What number did you call, because I haven't even been able to talk to a human being due to the "high call volumes".

Anonymous
Mel

Omg the same thing is happening to me it’s so annoying! I submitted a ticket and called several times and no one picks up! This is horrible customer service!

#1351632
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Resolved
I ordered a text book for class a week and a half before classes started in the hopes of receiving my book in plenty of time. After the first week of my order being at the "order processing" stage I attempted to reach out to customer service, which was a joke. After...
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1.1
I didn't like
  • Website does not work when its crucial
  • Service
  • Slow response
#1100808
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Resolved
When you spend a $120 on a book and computer system that is suppose to teach you how to type and the computer system is so buggy you cant even get through a single class. Timed writing wont record right if they record at all. Incorrectly counting errors for lessons....
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3.2
I didn't like
  • Computer system was to buggy
#958827
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Resolved
Three days after placing an order for an ebook for my math class, the company sends me an email stating that there was an error in their system and that my order could not be processed; they told me to reorder. My teacher had sent me a link that would send me directly...
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3.4
I didn't like
  • Fact that the school i attend did not have better sense
#902679
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Resolved
I purchased the Managing Supply Chains A logistics Approach book. I am very disappointed with the quality of the book and customer service. I have requested the answers for the questions at the end of each chapter and after more than week of asking the same information...
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1.0
#604452
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Contact Cengage Learning

Mailing Address:
Cengage Learning
10650 Toebben Drive , 151 Lorong Chuan #02-08 New Tech Park Singapore 556741
Independence, KY 41051
USA
Phone:
(866) 994-2427
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Cengage Learning Products and Services