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Cengage Learning review: It really is

1.0
Details
It's just so terribly bad
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Review
#1644850 Review #1644850 is a subjective opinion of poster.

Cengage Learning review: Absolute garbage for over $140 dollars

1.0
Details
I was forced to buy a subscription to this website for $149.99 or some other price like that for my Spanish class in College. This website runs EXTREMELY slowly, it will take 10-15 seconds to load any kind of assignment, and another 10-15 every time you click on a textbook or click to change a page. This takes 5 minute assignments and turns them into nightmares that sprawl for over half an hour. I see no advantage to using this over any other kind of educational website. Not only all this, but it also takes up a sizable portion of my computer's memory.
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Review
#1643636 Review #1643636 is a subjective opinion of poster.
Product
Cengage Learning Mindtap Educational Software
Cons
  • Garbage loading times
Reason of review
Bad quality
Loss
$149
Preferred solution
I want nothing other than to never have to use this website ever again

Cengage Learning review in Urbana, Illinois: Literally CANNOT access textbook

1.4
Details
Cengage is doing too much. I only need to use the website to read the textbook and complete online assignments. There are so many stupid add-ons and practice quizzes that I cannot even find the textbook on the site. Honestly it is ridiculous!!!
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Review
#1642664 Review #1642664 is a subjective opinion of poster.
Product
Cengage Learning Website

Cengage Learning review in North Branford, Connecticut: Horrible. Want my money back.

1.0
Details
I have to use Mind Tap for my Spanish class through Cengage and I have never worked with a worse system ever. It has so many errors of marking things as wrong and then giving you the answer as what you just put. On top of this the grade that is recorded from it goes right into our Blackboard gradebook and the teacher can’t fix it. All of our grades are suffering. I wish I could sue Cengage for the money I am paying to fail this course because of their horrible materials.
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Review
#1642281 Review #1642281 is a subjective opinion of poster.
Product
Cengage Learning Mindtap Educational Software
Reason of review
Bad quality

Cengage Learning review: Got charged three times for the same order and never received confirmation

1.0
Details
I purchased an E book and kept receiving an error on my page once I submitted my purchase. I did not receive the book in my order history nor any history of a purchase on my account yet I was charged THREE TIMES!!! Called customer service and got hung up on twice. Will never order from here again
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Review
#1641325 Review #1641325 is a subjective opinion of poster.
Cons
  • Limited or no options to contact customer support
  • Program price
  • Customer service and product
Reason of review
Pricing issue
Loss
$75
Preferred solution
Full refund
Tags
  • e-books
  • College books
  • Cengage Sucks
1.0
Details
Yes 100% agree that this is a scam forced upon college students. Read the reviews, not just here but through yelp, and other sources. Cengage is a SCAM!!! It is designed as such that it forces students to PAY just to turn in their homework so that these lazy professors...
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1 comment
Anonymous
#1745324

You are exactly correct! Professor's have gotten lazy.

Cengage has the WORSE customer services, if you want to call it that. It makes me wonder if they even exist. My professor said for us to purchase first and then would send us the information later to his class.

This cost much more for students and now my account is asking me to pay. That is ridiculous!!!

Review
#1638930 Review #1638930 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Stop forcing this crap onto struggling college students!
Tags
  • Cengage Scam Mindtap Rip Off Con

Cengage Learning review: Worst experience I’ve had going back to school

1.0
Details
Bought an access code with a bundle, didn’t work, contacted customer service and the girl on the phone was so rude that when the call was finally over instead of connecting me to her survey she disconnected her phone.
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Review
#1637404 Review #1637404 is a subjective opinion of poster.
Cons
  • Website accessibility
  • Any aspect
  • Website does not work when its crucial
Reason of review
Access/ activation issues
Loss
$120
Preferred solution
Deliver product or service ordered

Cengage Learning review: Why can't I talk to a live person???

1.0
Details
I have been on hold for an hour trying to get some information on their products......
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Review
#1637385 Review #1637385 is a subjective opinion of poster.
Service
Cengage Learning Customer Care
Pros
  • I need to talk to someone would be a pro
Cons
  • No human interaction
  • No human interaction on hold for over an hour
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution

Cengage Learning review: HORRIBLE

1.4
Details
I’ve had 2 books to access through Cengage, both of them failed to work originally and when I had to contact customer support both times, they helped some and somehow by the Grace of God himself I eventually got in but I have no clue how. This is after I went through 4 different tabs of different websites associated with Cengage, entered my code in multiple different places, reset passwords and made multiple accounts multiple times because I was so confused. Horrible to navigate, I have no clue how I’m gonna do work on there this semester without committing myself to a mental institution because of how bad this website is.
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Review
#1633699 Review #1633699 is a subjective opinion of poster.
Product
Cengage Learning Account
Reason of review
Bad quality
Preferred solution
MAKE MY BOOK CODE WORK

Cengage Learning review: WORST ONE!!!!!!

1.0
Details
NO CUSTOM SERVICE!! VERY CONFUSING!! NO INSTRUCTIONS!! WORST, EVER!
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Review
#1631172 Review #1631172 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
custom service???!!!