...that it literally physically assaults you, because every time I try to use it I end up with a splitting headache. I understand that it is new software and that it will take time to work out the bugs, but releasing a knowingly buggy and unfinished product which students must rely on to provide them with automated grading is just cruel, unprofessional, and some other mean words.
Cengage tech support and assistance are non-existent as usual, but everyone knows that by now.
The only truly confusing thing is why even with public knowledge of their ineptitude as a company, every educational system seems to green-light them and force students to use their products regardless. Perhaps they're run by the mob and they'll burn my college down if we don't exclusively use their software, software that was likely programmed by carving 1's and 0's into stone tablets.
Product or Service Mentioned: Cengage Learning Sam Management Software.
Reason of review: Damaged or defective.