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2.4

I rented a book with cengage solely due to the fact that I will get 14 day free e-textbook access because I really need it right away. When I click the ebook it proceeds to take me to cengage unlimited signup page, not letting me access the ebook.

It's either system glitch or false advertising. Now I wished I had just bought the ebook itself instead because I will not have any textbook access when I need it!

I called the customer service and I was basically made to feel bad about even calling them to ask for e-book access in the first place.

If this is the level of service textbook distribution company is providing, perhaps more and more people will just opt for free options.

Reason of review: Poor customer service.

Monetary Loss: $50.

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