123 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.1

Well, it all starts with an introduction to music class that I am taking. I needed to get a copy of the book that came with the code to download the included listening music, so I decided to get the book straight from the source: Cengage.

Big mistake. My first time looking up the book, there were so many different buying options that it didn't even make sense. It turns out the options they first present you aren't even the book itself. It is just the "MindTap" software.

However, even if you fork over $100 for this, you don't even get access to it unless your teacher gives you a code to join the course (Our class wasn't even using MindTap). No option to even access the book. So, logically I went back through the maze of menus and purchasing options to go and rent the book. Only problem is that It doesn't tell which purchase comes with a digital access code for the music.

I just decided to go with a paperback rental and hope for the best. At the same time, I requested a refund on their support page. Fast forward a week, still no response on my "case". So, I open an online chat (Which is very confusing to find, you need to make a case, and the only way to find the chat is looking at your case and clicking the small "chat" button in the message).

I talk to support and they "elevated" my case to the next level. This turned out to be useless because that "elevation" in priority happened to weeks ago. No responses. I've tried continually chatting and calling, but I get no responses from support on either.

They advertise "24/7" support but really their phone support is nonexistent, and you'd be lucky to get hold of an online representative. I just want my refund, how difficult is that?

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

Cengage Group Cons: Everything about them.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Cengage Group Reviews

  1. 183 reviews
  2. 44 reviews
  3. 14 reviews
  4. 4 reviews
  5. 4 reviews
Cengage Group reviews